Lesson 2: Knowledge & conversation guide
Duration: approx. 3 min. · This lesson is part of the HalloMia Academy — four short videos from sign-up to your first real call.
🎬 Video
Section titled “🎬 Video”Script & transcript
Section titled “Script & transcript”[Screen: assistant open, Knowledge sources section]
Welcome back! Your assistant is set up — now let’s teach it about your business.
The fastest way: let Mia read your website. Enter your website address and start the analysis. Mia pulls opening hours, services and common questions from it — you don’t have to type anything.
[Screen: analysis running, then result]
Then quickly review the result: are the opening hours correct? Is an important service missing? Everything shown here is something Mia can answer on the phone.
[Screen: conversation guide / tasks]
Then take a look at the conversation guide. This is where you define what Mia should do: answer questions, book appointments, take callback notes, put urgent calls through. Quick-Start has already set sensible defaults for your industry — just adjust whatever doesn’t fit.
In the next lesson we’ll call Mia for the first time — right in the browser, without a phone number yet.