Reservation didn't arrive

Mia took a reservation or appointment during the call, but neither an email nor an entry arrived.

Most common causes

• Appointment capture isn’t enabled for the assistant.
• The recipient address for reservation requests is missing.
• The calendar is disconnected — see Calendar disconnected.

Fix

1. Open the assistant settings and enable appointment capture.
2. Under Settings, set the email address that reservations should go to.
3. Check that your calendar is connected if appointments should appear there.
4. Make a short test call with an appointment request — the entry and email should appear right after the call.

Quick check

• ✓ Appointment capture enabled
• ✓ Recipient email set
• ✓ Calendar connected (if used)

Still nothing arriving?

Also check the spam folder of the recipient address. If it stays empty, email contact@hallomia.io with the approximate time of the test call.

Still stuck?

We’re happy to help — reach us via Contact & support or email contact@hallomia.io.