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Recording won't play

The recording won’t play in the call detail view — the player doesn’t start.

The call log — you open the call detail with the player from here

  1. Sign in again and reopen the call.
  2. For very recent calls: wait briefly — the recording may still be processing for a few seconds after the call ends — and play again.
  3. Check in the assistant settings that call recording is enabled (it’s subject to your consent/configuration).