Recording won't play

Symptom: The recording won’t start in the call detail view.

Cause: For data-protection reasons, recordings are only delivered to signed-in members of your company; an expired session is the most common cause.

Solution: Sign in again and reopen the call. For very recent calls, the recording may still be processing for a few seconds after the call ends — wait briefly and play again. If the problem persists: support@hallomia.io with the date and time of the call.