Browser test call has no sound

The browser test call connects, but no conversation gets going — Mia can’t hear you.

Cause

The browser has no microphone access. Permission was either denied or blocked by a company policy.

Fix

1. Click the padlock icon on the left of the address bar.
2. Set Microphone to Allow.
3. Reload the page and start the test call again.
4. On corporate networks: you may need to ask your IT team to enable microphone access for the browser.

Alternative without the browser

You can also simply call your HalloMia number from your phone — that bypasses browser microphone access entirely and tests real telephony at the same time.

Still not working?

Check in your system settings that the browser is allowed to access the microphone at all, and try a different microphone. If it persists, email contact@hallomia.io.

Still stuck?

We’re happy to help — reach us via Contact & support or email contact@hallomia.io.