Mia answers a question incorrectly

Mia gives outdated or incorrect information on the phone — for example old opening hours, a wrong price, or a service you no longer offer.

Cause

Mia only answers as well as its knowledge base. If that holds outdated or missing information, it passes that on over the phone. Common triggers: the company information hasn’t been updated since setup, or the imported website still shows the old state.

Fix

1. Open the assistant settings and update the affected information (opening hours, prices, services, address).
2. Alternatively or additionally: have your website re-read so the current state is picked up.
3. State especially important facts explicitly in the knowledge base rather than relying on the website alone.
4. Make a test call and ask the same question again.

Good to know

Changes to the knowledge base take effect immediately for the next call — you don’t need to restart anything. A quick test call confirms the fix.

Still answering incorrectly?

Note the exact question and the wrong answer and email contact@hallomia.io — we can then sharpen the wording in the knowledge base for you.

Still stuck?

We’re happy to help — reach us via Contact & support or email contact@hallomia.io.