Up and running in 9 steps

This guide takes you all the way through setup once: from creating your account to the moment Mia picks up your first real call. Plan for about 15–20 minutes.

Step 1 — Create your account

Sign up at app.hallomia.io/signup with your business email address. After confirming it, you land straight in the dashboard.

Tip

Use an email address your team can read along with (e.g. info@…) — that’s also where the call summaries go later.

Step 2 — Create an assistant (Quick-Start)

Open Assistants and choose Quick-Start. You answer just a few questions — industry, assistant name, preferred tone — and HalloMia assembles the right conversation guide from them.

Pitfall

The assistant’s name is what callers hear (“Hello, this is Mia…”). So pick a name that fits how you present yourself — you can change it any time later.

Step 3 — Let it analyse your website

Enter your website address in the Quick-Start. HalloMia reads out your opening hours, services and frequently asked questions and answers them correctly on the phone.

Tip

No website? No problem — you can also enter the key facts directly in the assistant’s business information.

Step 4 — Test call in the browser

On the assistant page you’ll find ▶ Test call: you speak with your assistant directly in the browser, without any phone number. The transcript appears live alongside it.

Pitfall

During the trial period the number of browser test calls is limited. When you reach the limit, the card shows you the next step — just switch to a plan for unlimited tests.

Step 5 — Add a phone number

Under Phone numbers, one click on “Add number” reserves a German phone number for you from our pool. During the trial period one number is included.

Step 6 — Complete your customer details

After the reservation the number is initially reserved: German telecommunications law requires verified customer details (subscriber data) before a phone number may be permanently active. Open Settings → Customer details, fill in the short form — and your number is fully activated right away.

Pitfall

You have 30 days for this. The phone numbers page shows the deadline and links straight to the form — but don’t put it off anyway.

Step 7 — Review calls and transcripts

Every call lands in the Call log: caller, duration, summary, full transcript and the recording to listen back to.

Step 8 — Enable appointments and reservations

Should Mia take appointments or reservations? Enable appointment capture in the assistant settings. Restaurants receive reservation requests in a structured email; connected calendars are booked directly.

Step 9 — Inform your team

Under the assistant actions, set up the summary email (or SMS): after every call your team receives the caller, their request and next steps — automatically.

---

That’s it. Mia now answers calls, responds to questions about your business and keeps your team in the loop. Questions? support@hallomia.io.