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HalloMia Docs

Connect Freshdesk

With Freshdesk, Mia turns calls into tickets, attaches the conversation details and routes them to the right queue. No request slips through the gap between phone and helpdesk.

Set up the connection

Section titled “Set up the connection”
  1. In HalloMia, open Integrations and choose the Freshdesk card → Connect.
  2. In the provider window, sign in to Freshdesk and approve access for HalloMia.
  3. Back in HalloMia the card shows ”✓ Connected”; use Configure to adjust the details.

Ticket mapping

Section titled “Ticket mapping”

New calls create tickets in the queue you configured; if Mia recognises an existing case, the ticket is updated rather than duplicated.

When the connection expires

Section titled “When the connection expires”

If the card shows “Reconnect”, your sign-in with the provider has expired — one click starts the same sign-in step as the first time you connected. Your existing settings are kept.